Privacy Policy

1.1 Information You Provide Directly

When you register an account or use rp55 Services, you directly provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, Indonesian national identity card (KTP) number or passport number.
• Contact Information: Email address, phone number, residential address in Indonesia.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), payment card details for deposits and withdrawals.
• Verification Documents: Copies of government-issued identification documents (KTP, passport), proof of address (utility bills, bank statements), photographic proof of payment methods as required for KYC (Know Your Customer) compliance.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers.
• Communications: Messages, emails, and chat transcripts when you contact customer support or communicate with us through any channel.

1.2 Information Automatically Collected

When you access or use our Services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address).
• Connection Data: IP address, internet service provider, connection type, geographic location (city level based on IP).
• Usage Data: Pages visited, features used, time spent on platform, clickstream data, navigation paths, game selections, bet history, deposit/withdrawal transactions.
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies. You can manage cookie preferences via browser settings, though disabling certain cookies may impact functionality.
• Session Data: Login timestamps, session duration, logout activity, account access patterns used for security monitoring and fraud detection.

1.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment method verification, fraud screening results from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other Indonesian payment providers.
• Identity Verification Services: KYC verification results, identity document authenticity checks, address verification from third-party compliance services.
• Fraud Prevention Services: Risk scores, device fingerprints, suspicious activity alerts from security vendors.
• Game Providers: Gameplay data, bet outcomes, game session logs from third-party software providers like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Spribe.

rp55 uses your personal information for the following legitimate business purposes:

2.1 Service Provision and Account Management

• Create, maintain, and secure your user account
• Process deposits, withdrawals, and payment transactions in Indonesian Rupiah (IDR)
• Enable gameplay on casino games, sports betting markets, togel draws, and live dealer tables
• Track bet history, account balance, transaction history, and session activity
• Provide customer support via live chat, email, and WhatsApp
• Implement responsible gaming tools (deposit limits, self-exclusion, time-outs)

2.2 Regulatory Compliance and Legal Obligations

• Verify your identity and age (21+ requirement) through KYC procedures
• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Maintain transaction records as required by financial reporting obligations
• Respond to legal requests, court orders, and regulatory inquiries
• Prevent, detect, and investigate fraud, money laundering, collusion, and other illegal activities

2.3 Security and Fraud Prevention

• Monitor account access patterns to detect unauthorized logins and suspicious activity
• Analyze betting patterns to identify bonus abuse, arbitrage betting, and collusion
• Implement device fingerprinting and IP tracking to prevent multiple account creation
• Verify payment methods to prevent stolen credit card usage and fraudulent transactions
• Maintain security logs and audit trails for incident response and investigation

2.4 Marketing and Communications

• Send promotional offers, bonus announcements, and special event notifications (with your consent)
• Deliver personalized game recommendations based on your play history and preferences
• Send transactional emails (deposit confirmations, withdrawal notifications, account alerts)
• Conduct customer satisfaction surveys and gather feedback to improve Services
• You may opt out of marketing communications at any time via account settings or unsubscribe links in emails

2.5 Platform Improvement and Analytics

• Analyze usage patterns to improve website performance, game selection, and user experience
• Conduct A/B testing on features, layouts, and promotional offers
• Generate aggregate statistics and reports (anonymized) on player behavior, popular games, and betting trends
• Identify technical issues, bugs, and performance bottlenecks for resolution

We process your personal data based on the following legal grounds:

Processing Activity	Legal Basis
Account creation and service provision	Contractual necessity (Terms & Conditions agreement)
KYC verification and age checks	Legal compliance (AML/CTF regulations, age verification laws)
Fraud prevention and security monitoring	Legitimate business interest (protecting platform integrity)
Marketing communications	Consent (opt-in during registration or account settings)
Platform analytics and improvement	Legitimate business interest (service optimization)
Responsible gaming measures	Legal compliance and legitimate interest (player protection)

rp55 does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party vendors to perform essential functions on our behalf. These service providers have access to personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and other software vendors operate casino games and sports betting platforms integrated into rp55.
• KYC/Compliance Services: Third-party identity verification and document authentication services conduct age verification and fraud screening.
• Customer Support Tools: Live chat platforms, email service providers, and CRM systems used to deliver customer support.
• Analytics and Monitoring: Website analytics providers (server logs only, no personally identifiable information shared with external analytics platforms).

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement, or regulatory bodies when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with anti-money laundering (AML) reporting obligations
• Requested by Indonesian regulatory authorities conducting investigations
• Needed to protect rp55's legal rights, property, or safety, or that of our users or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer, and the new entity will be bound by this Privacy Policy until you are notified of changes.

4.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as participating in third-party promotions or integrated services.

rp55 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by SSL/TLS encryption (256-bit). Passwords are hashed using bcrypt with salt before storage.
• Secure Infrastructure: Data stored on secure servers located in ISO 27001 certified data centers with physical access controls, 24/7 monitoring, and redundant backups.
• Access Controls: Strict role-based access controls limit employee access to personal data on a need-to-know basis. All access is logged and audited.
• Monitoring and Logging: Real-time intrusion detection systems, firewall protection, and security event logging identify and respond to suspicious activity.
• Regular Audits: Third-party security audits and penetration testing conducted annually to identify and remediate vulnerabilities.
• Staff Training: All rp55 employees receive regular training on data protection, privacy regulations, and security best practices.

Important: While we implement robust security measures, no system is completely invulnerable. You are responsible for maintaining the confidentiality of your login credentials. Use strong, unique passwords and enable two-factor authentication if available. Never share your account details with third parties.

rp55 retains your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations:

Data Category	Retention Period
Account information (active accounts)	Duration of account existence plus 7 years after closure
Transaction records (deposits, withdrawals, bets)	7 years from transaction date (AML/financial reporting compliance)
KYC verification documents	7 years after account closure or last transaction
Customer support communications	3 years from last communication
Marketing consent records	Until consent is withdrawn, then 1 year for record-keeping
Server logs and analytics data	90 days to 1 year depending on data type
Self-exclusion records	Permanent (to prevent re-registration during exclusion period)

After the applicable retention period, personal data is securely deleted or anonymized. Anonymized aggregate data may be retained indefinitely for statistical and research purposes.

As a rp55 user, you have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you, including account information, transaction history, and communications.
• Right to Rectification: Correct inaccurate or incomplete personal information via account settings or by contacting support.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations (e.g., AML/financial reporting requirements). Active accounts with outstanding balances or unresolved disputes cannot be immediately deleted.
• Right to Restrict Processing: Limit how we use your data in certain circumstances, such as during dispute resolution or if you contest data accuracy.
• Right to Data Portability: Request your personal data in a structured, machine-readable format (CSV/JSON) for transfer to another service provider.
• Right to Object: Object to processing based on legitimate interests (e.g., direct marketing, profiling). We will cease processing unless we demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing at any time via account settings. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] or via live chat. We will respond within 30 days. Identity verification may be required to prevent unauthorized access to your data.

rp55 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and maintain security. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies (Required): Necessary for platform functionality, including session management, login authentication, and security. These cannot be disabled as they are critical for service operation.
• Functional Cookies: Remember your preferences (language, currency display format, game filters) to enhance user experience.
• Analytics Cookies: Track usage patterns, popular pages, and navigation paths to help us improve the platform. Data is aggregated and anonymized.
• Security Cookies: Detect fraudulent activity, prevent unauthorized access, and identify unusual betting patterns.

Managing Cookies: You can control cookie settings via your browser preferences (Chrome, Firefox, Safari, Edge all offer cookie management). Note that disabling essential cookies will prevent you from accessing certain features or logging into your account. Disabling functional or analytics cookies may reduce personalization but will not affect core functionality.

While rp55 primarily serves Indonesian residents, some of our service providers and data infrastructure may be located outside Indonesia. When personal data is transferred internationally, we ensure adequate safeguards are in place:

• Standard contractual clauses (data processing agreements) with third-party vendors
• Transfer to jurisdictions recognized as providing adequate data protection
• Encryption of data in transit and at rest
• Compliance with international data protection standards (ISO 27001, SOC 2)

By using rp55 Services, you consent to the transfer of your data as described in this Policy.

rp55 may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. Material changes will be communicated via:

• Email notification to registered users
• Prominent banner notice on the website for 30 days
• Updated "Last Modified" date at the top of this Policy

Your continued use of Services after the effective date of the revised Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your data.

For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Privacy Inquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on rp55.beer
• WhatsApp Support: Request contact number via live chat

We aim to respond to all privacy-related inquiries within 30 days. For urgent security concerns (suspected account breach, unauthorized access), contact us immediately via live chat for faster response.